Remaining competitive by advancing customer experiences - which are being defined by less regulated industries - with new technology while still getting the advantages from the existing technology you’ve invested in is one of the biggest challenges in financial services.
WHAT I LEARNED WORKING IN FINANCIAL SERVICES
Never forget who your customers are - both internal and external. If you can’t see how they’d use something, ask them. It can be exciting to build cool features, but if that doesn’t solve their problem, it’s not useful.
WHAT I WISH I KNEW IN MY FSI DAYS
How best practices from software development can be applied to IT infrastructure management, and how agile methodologies and DevOps can improve how people work together.
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