UPDATING MODELS TO MEET CUSTOMER NEEDS
Banking business models have not yet evolved to fully deliver a digital experience that addresses the current and future needs of customers.
That model can be altered to create functional working groups of people successful at collaborating and show success with IT innovation, then scale their usage to the broader organization. These groups can help lead innovation to meet those customer needs.
WHAT I WISH I KNEW IN MY FSI DAYS
The nature of collaboration can influence the project priorities, solution functionality, contributors, and outcomes of a project.
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